StrainFree – Shipping, Returns & 90-Day Money-Back Guarantee Policy

Last Updated: [23/11/2025]

1. Shipping Policy

1.1 Processing Times

Orders are typically processed within 1–3 business days. Processing may be delayed during weekends, holidays, or high-volume periods. Customers will be notified of any material delays.

1.2 Delivery Estimates

StrainFree ships internationally, primarily to the United States, United Kingdom, and EU.

Estimated delivery windows:

  • USA: 7–15 business days
  • UK: 7–15 business days
  • EU: 7–18 business days
  • Rest of World: 10–20 business days

Delivery times are estimates only and are not guaranteed. External factors such as customs processing, local postal performance, or force majeure events may affect delivery times.

1.3 Tracking Information

Tracking details are issued once the order has shipped. Tracking data may take 24–72 hours to update depending on the carrier.

1.4 Customs, Duties & Taxes

International orders may be subject to customs inspections or import fees.
These costs are the responsibility of the customer and vary by country.

1.5 Incorrect Addresses or Failed Delivery

Customers are responsible for providing accurate shipping information.
StrainFree is not liable for:

  • Delays caused by incorrect or incomplete shipping details
  • Packages returned as “unclaimed”
  • Failed deliveries caused by the carrier

If an order is returned to us due to address issues, we may charge a reshipment fee.

2. Returns & Refunds Policy

2.1 90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee from the date the order is marked as delivered.

To qualify for a refund:

  • Your request must be made within 90 days of delivery.
  • You must provide your order number or email address used at checkout.
  • We may request a photo of the product to assist with quality control.

Refunds are issued for the product price only.
Shipping fees (when applicable) are non-refundable.

2.2 Return Authorization Required

2.3 Return Shipping Costs

Unless the product arrived damaged or faulty, return shipping is the responsibility of the customer.

2.4 Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery.
We will provide replacement options or issue a full refund at no additional cost.

2.5 Refund Processing Time

Refunds are processed within 5–10 business days after the returned product has been received and inspected.

2.6 Exclusions

Refunds cannot be issued if:

  • The request is made after 90 days from delivery
  • The item is intentionally damaged or misused
  • The customer refuses delivery without authorization
  • Returned items never reach our facility (we recommend tracked shipping)

3. Cancellations & Order Changes

Orders may be modified or cancelled within 12 hours of purchase.
After this time, the order may already be in processing or transit.

4. Legal Terms & Conditions (T&Cs)

The following Terms & Conditions apply to all purchases made through StrainFree.

4.1 Governing Law & Jurisdiction

These Terms are governed by the laws of Guernsey (Channel Islands).
Any disputes shall be resolved exclusively through Guernsey courts, unless otherwise required by consumer-protection laws in the buyer’s jurisdiction.

4.2 Contract of Sale

The contract of sale is formed between the buyer and:
Leo Bretel, Trading As “StrainFree”.

4.3 Limitation of Liability

To the fullest extent permitted by law:

  • StrainFree shall not be liable for indirect, incidental, or consequential damages.
  • Product usage is the responsibility of the customer.
  • Customers should discontinue use immediately if irritation or discomfort occurs.

4.4 No Medical Advice or Claims

StrainFree does not offer medical products or medical advice.
Nothing on the website or in product descriptions should be interpreted as:

  • Diagnosing, treating, preventing, or curing any disease or condition
  • A substitute for professional medical guidance

Customers should consult a qualified healthcare professional for medical concerns.

4.5 Compliance With Import Regulations

Customers are responsible for ensuring that the ordered products comply with local import rules, restrictions, and requirements.

4.6 Fraud Prevention & Chargeback Policy

We reserve the right to:

  • Request additional verification for suspicious orders
  • Deny refunds in cases of chargeback abuse or fraudulent claims
  • Require a return of goods before issuing any refund

This policy protects both the customer and StrainFree from fraudulent transactions.

5. Regulatory & Compliance Disclaimers

These disclaimers are written to satisfy FTC (US), MHRA/ASA (UK), and PSP underwriting standards.

5.1 Wellness & General-Use Disclaimer

Our products are consumer wellness items designed for comfort, support, and general well-being.
They are not medical devices unless explicitly stated.

5.2 No Medical or Therapeutic Claims

Any references to comfort, ease, relaxation, or support are general-wellness descriptors only.
They are not claims of medical efficacy.

5.3 Individual Experience Disclaimer

Results vary between individuals.
Customer testimonials reflect personal opinions and are not guarantees of typical results.

5.4 Safety Disclaimer

Customers should use products as directed and discontinue use if irritation or discomfort occurs.
Seek medical advice if you have concerns about underlying conditions.

5.5 Import & Regulatory Disclaimer

Some products may be subject to local certification or safety rules in the customer’s region.
The customer is responsible for verifying compliance with local regulations.

6. Contact Information

For all shipping, returns, or guarantee enquiries, contact us:
📧 support@strainfree.store